My name is Kayla Nielsen and I am currently enrolled at Anoka Ramsey Community College to pursue an Associates Degree in Business Administration. I made this website as a portfolio of my skills developing websites. My planned graduation date is Spring 2027.
I am the Deputy Clerk for a local government municipality and I am getting my degree to better my career. My goal is to become a better administrator. Long term, I would like to continue my education by getting a 4 year degree and a Municipal Clerk Certification.
I sold children’s books for a company called PaperPie (formerly known as Usborne Books and More) while staying at home with my kids before I became an administrator. I sold some of the greatest children’s books available for five years. It was on of the best experiences. I would never have had so many opportunities as a result of it. My kids learned to love reading as much as I did, I felw on an airplane for the first time, and met consultants from all over the United States.
Personal Life
I have been married to my high school sweetheart for 14 years. We have two children. My son is 13 and loves four wheeling, video games, drawing, and making videos. My daughter is 9 and loves movies, animals, scrapbooking, and being outside. As a family we enjoy camping and being on the boat. Additionally, we have a 5 year old lab mix named Nala.
My favorite weekend of the year is Nielsen Weekend. This is 4 days out of the year where everyone camps out at the cabin. We spend our time grilling good food, on the water swimming and fishing, arguing over who is going to win the bean bag tournament, and just enjoying each others company. Last year the bean bag tournament consisted of 12 teams of 2. Teams are drawn at random the day of the tournament. My husband won the tournament with his teammate and brought home a 3D printed trophy. It currently sits on my bookshelf to remind me I need to practice more. 😛
Things I Enjoy:
- Reading Fantasy, Romance, and Sci Fi Books
- Drinking Coffee
- Fishing with my family
- Competitive Bean Bags
- Movie Nights
- Reality
- Camping
Photo Gallery of Kayla Nielsen
Kayla Nielsen’s Resume
Profile
Detail-oriented and dependable Deputy Clerk with strong administrative, records management, and customer service experience. Proven ability to manage office operations, maintain accurate legal documentation, support team members, and provide professional service to the public. Experienced in leadership, training, scheduling coordination, and multitasking across government, retail, and office environments.
Skills
- Records Management
- Municipal Document Processing
- Customer Service and Conflict Resolution
- Data Entry, Database Systems, & Data Practices
- Google Docs & Microsoft Office (Word, Excel, Outlook)
- Utility Billing Management
- Election Administration
- Office Management
- Meeting Agendas & Minutes
- Team Training & Leadership
- Confidential Information Handling
- Administrative Support
- Social Media
- HTML, CSS, WordPress, WooCommerce, and Responsive Web Design
Experience
Deputy Clerk: July 2024 to Present: City of Baldwin
Assist in managing daily municipal office operations to ensure efficient workflow and completion of clerical responsibilities. Process and maintain accurate legal and municipal records in compliance with regulations and established protocols. Provide responsive customer service to residents and the public regarding documentation, services, and inquiries. Facilitate communication between clients, attorneys, and internal departments. Manage incoming mail and distribute correspondence to appropriate departments.
Office Administrator: September 2018 to Present: Princeton, MN
Created and maintained spreadsheets with accurate customer and scheduling information. Communicated with customers regarding services, scheduling, and payments. Coordinated daily routes and maintained communication with field staff.
School Age Teacher: September 2022 to July 2024: Little Red Wagon
Provided care for school-age children, infants, toddlers, and preschoolers in a structured environment. Developed engaging lesson plans and creative educational activities. Maintained consistent communication with parents. Also, administered medications and followed proper procedures and documentation.
StoryMaker (Independent Sales): May 2019 to July 2024: Educational Development Corporation
Promoted and sold educational books and learning materials. Engaged customers through social media and direct communication. Assisted families in selecting age-appropriate educational resources. Trained and mentored new team members.
Stay at Home Mom: August 2016 to September 2022: Home
Managed household scheduling, budgeting, and organization. Developed strong multitasking, leadership, and time-management skills.
Customer Service Supervisor: May 2011 to August 2016: Becker Furniture World
Managed incoming calls and resolved escalated customer concerns professionally and efficiently. Maintained delivery and service records with accurate system data entry. Trained and supported customer service team members to maintain high performance standards. Coordinated daily routes for delivery drivers and service technicians to maximize efficiency. Assisted management with interviewing and hiring processes.
Education
Associate of Science in Business Administration: Anoka Ramsey Community College (Currently Pursuing)
High School Diploma: 2009